Thank you for taking the time to share your feedback.
We completely understand why the difference between the postage label and the delivery charge has raised questions, and we appreciate the opportunity to explain.
Although the package itself may appear to be a standard letter, the delivery charge is not just for postage. All of our shipments include specialist insurance and handling, which is essential for the products we supply. These items are highly specialised and often safety-critical, so we use a service that ensures:
Full insurance cover for loss or damage in transit
Tracked delivery
A guaranteed delivery service appropriate for specialist equipment
The £10.95 + VAT covers this enhanced level of protection rather than the basic postage cost shown on the label.
We never want our customers to feel confused or misled, so we’ll take your comments on board and look at how we can make this clearer at checkout.
If you have any further concerns or if we can help with anything else, please don’t hesitate to contact us directly—we’re always here to help.
