Returns Policy

Returns Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please review our returns policy below:

1. Returns Window

You have 14 days from the date of delivery to initiate a return for a full refund. The item must be unused, in its original packaging, and in a resellable condition.

2. How to Return an Item

To return an item, please follow these steps:

  • Contact our customer service team at info@incarsafetycentre.co.uk to request a return.
  • Include your order number and reason for the return.
  • We will provide you with a return authorisation and instructions on how to return the item.

3. Return Shipping

You will be responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a tracked service to ensure the item is returned safely.  We will be unable to refund an item that has been lost in the transfer to us.

4. Refunds

Once we receive your returned item, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

5. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs.

6. Exclusions

Some items are non-returnable for hygiene reasons, such as:

  • Used car seats
  • Opened accessories

7. Contact Us

If you have any questions about our returns policy, please contact us at info@incarsafetycentre.co.uk or 01908 220909.

Thank you for your understanding!