Returns Policy
Online Purchases - Returns Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please review our returns policy below:
1. Returns Window
You have 14 days from the date of delivery to initiate a return for a full refund. The item must be unused, in its original packaging, and in a resellable condition.
2. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at info@incarsafetycentre.co.uk to request a return.
- Include your order number and reason for the return.
- We will provide you with a return authorisation and instructions on how to return the item.
3. Return Shipping
You will be responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a tracked service to ensure the item is returned safely. We will be unable to refund an item that has been lost in the transfer to us.
4. Refunds
Once we receive your returned item, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
5. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs.
6. Exclusions
Some items are non-returnable for hygiene reasons, such as:
- Used car seats
- Opened accessories
7. Contact Us
If you have any questions about our returns policy, please contact us at info@incarsafetycentre.co.uk or 01908 220909.
Thank you for your understanding!
In-Store Purchases Refund Policy
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Proof of Purchase
To receive a refund, exchange or credit, please present your valid till receipt or other proof of purchase at the time of return.
2. Change of Mind Returns
For goods purchased in store:
We do not automatically offer refunds for change of mind purchases.
If you wish to return an item simply because you’ve changed your mind, we may offer an exchange or store credit only, at our discretion and subject to the item being unused, in original packaging and in a resalable condition.
3. Fitted Seats Are Non-Refundable
Once a child car seat has been demonstrated and fitted to a vehicle, it is deemed used and cannot be refunded or exchanged unless it is found to be faulty (see Faulty Items section below).
4. Faulty Goods
If you believe a product you’ve purchased in store is faulty:
Please return it within 30 days of the purchase date with your receipt.
We will inspect the item and, if faulty, offer a refund, repair or exchange in line with your statutory rights under the Consumer Rights Act.
This includes fitted seats found to be genuinely defective.
5. Time Limits
Faulty goods should be reported as soon as reasonably possible — ideally within 30 days of purchase.
Proof of purchase must be provided for refunds, repairs or replacements.
6. How Refunds Will Be Issued
If a refund is approved, it will be issued back to the original payment method used at purchase at the time of return.
7. Exceptions & Hygiene
For safety and hygiene reasons, opened accessories or used items (other than faulty goods) may not be eligible for exchange or store credit.
8. Contact Us
If you have questions about returning an item purchased in store, please ask a team member at the till or contact us at the phone/email shown on your receipt.